Cancellation/Payment Policy | Curly Tail Care Co.

Curly Tail Care Company (CTCC) Cancellation Policy:

At Curly Tail Care Company, we are committed to providing flexible, high-quality care while effectively managing resources during peak times. Please review the following policies regarding cancellations, deposits, and holiday surcharges:

1. Non-Refundable Deposit

A 30% non-refundable deposit is required upon receiving your invoice to secure your booking.

If the deposit is not received within 24 hours, the requested dates will be released back into our calendar.

Payment & Scheduling Policy:
Curly Tail Care Company offers several convenient ways to pay for your pet’s care:ACH Bank Payment — NO Processing FeePay securely from your bank account using Curly Tail Secure Pay. When directed to Stripe, please enter the full amount shown on your CTCC invoice.Cash — NO Processing FeeCredit Card — 2.9% Processing FeePayment DeadlinesRemaining invoice balances are due 7 days prior to the start of your scheduled visit.Holiday bookings are due 10 days prior to the start of your scheduled visit.Please note: Venmo is no longer accepted as a payment method.

We appreciate your understanding and consideration in helping us maintain a smooth scheduling process.

2. Holiday Bookings

For major holiday appointments, a 50% non-refundable deposit is required upon receiving the invoice to secure your spot.
The remaining balance must be paid in full at least 10 days before the start date.
- Failure to complete payment by this deadline will result in the reservation being canceled and the dates made available for other clients.
A 25% holiday surcharge applies 3 days post & prior to all major holidays.

We appreciate your understanding and cooperation with these policies, as they help us maintain consistent, high-quality care for all our clients. If you have any questions or need further clarification, please don’t hesitate to reach out.

Thank you for choosing Curly Tail Care Company!

Storm Procedure — Hurricane / Severe Storm (Includes Fi mini-GPS Protection)

Your pet’s safety is our highest priority. This procedure explains how we prepare, respond, and recover if a hurricane or severe storm threatens while your pet is in our care. We include Fi mini-GPS collars for dogs as an extra layer of protection and fast location tracking. To keep communication organized and timely, we encourage using the Precise Pet Care app for all sitter–client messaging year‑round, especially during storm season.