Cancellation Policy | Curly Tail Care Co.

Curly Tail Care Company (CTCC) Cancellation Policy:

At Curly Tail Care Company, we are committed to providing flexible, high-quality care while effectively managing resources during peak times. Please review the following policies regarding cancellations, deposits, and holiday surcharges:

1. Non-Refundable Deposit

A 30% non-refundable deposit is required upon receiving your invoice to secure your booking.

If the deposit is not received within 24 hours, the requested dates will be released back into our calendar.

Payment & Scheduling Policy:
The remaining balance is due 7 Days prior to your scheduled appointment. Please note that our sitters are scheduled specifically for your appointment, and last-minute changes may cause them to lose out on other opportunities. If any adjustments are made after the 7-day period, the client will still be responsible for the remaining balance of the original invoice.

We appreciate your understanding and consideration in helping us maintain a smooth scheduling process.

2. Holiday Bookings

For major holiday appointments, a 50% non-refundable deposit is required upon receiving the invoice to secure your spot.
The remaining balance must be paid in full at least 10 days before the start date.
- Failure to complete payment by this deadline will result in the reservation being canceled and the dates made available for other clients.
A 25% holiday surcharge applies 3 days post & prior to all major holidays.

We appreciate your understanding and cooperation with these policies, as they help us maintain consistent, high-quality care for all our clients. If you have any questions or need further clarification, please don’t hesitate to reach out.

Thank you for choosing Curly Tail Care Company!